Mobile Sales & Tech Solutions Specialist (Retail)

T-MOBILE USA, Inc.; Norwich Township (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Stock grants

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Customer Service / Retail Associate to engage customers, showcase technology and service options, and guide shoppers through their buying journey.

The role emphasizes building product knowledge, using digital tools, and delivering an outstanding customer experience in a fast-paced store setting. Ideal candidates will have strong communication, problem-solving, and sales skills, with a willingness to learn retail processes and wireless technology innovations.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Customer Service / Retail Associate to engage customers, showcase technology and service options, and guide shoppers through their buying journey.

The role emphasizes building product knowledge, using digital tools, and delivering an outstanding customer experience in a fast-paced store setting. Ideal candidates will have strong communication, problem-solving, and sales skills, with a willingness to learn retail processes and wireless technology innovations.