Mobile Retail Sales Specialist — Tech & Customer Care

T-MOBILE USA, Inc.; Midlothian (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Parental and family leave

Medical, dental and vision insurance

Flexible spending account

Disability insurance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to assist customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate network features, and guide shoppers through plans and devices to create a great experience. Responsibilities include delivering personalized solutions, using digital tools to showcase coverage and plans, and completing training on retail processes and wireless technology.

Qualifications

• 6 months of customer service and/or sales experience in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to assist customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate network features, and guide shoppers through plans and devices to create a great experience. Responsibilities include delivering personalized solutions, using digital tools to showcase coverage and plans, and completing training on retail processes and wireless technology.