Mobile Sales & Tech Solutions Associate

T-Mobile; Apex (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee stock grants

Paid time off

Employee stock purchase plan

Stock grants

Job summary

T-Mobile is seeking a motivated Mobile Associate to support retail operations, assist customers with technology and service needs, and build product knowledge in a fast-paced store environment.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance the shopping journey and foster loyalty. Training is provided to ensure proficiency across retail processes and wireless technology innovations.

Qualifications

• Strong interpersonal skills and customer-focused mindset.
• Ability to learn product features and services quickly.
• Willingness to participate in training and follow processes.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a motivated Mobile Associate to support retail operations, assist customers with technology and service needs, and build product knowledge in a fast-paced store environment.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance the shopping journey and foster loyalty. Training is provided to ensure proficiency across retail processes and wireless technology innovations.