Mobile Sales & Tech Solutions Specialist

tmobile; Waco (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will use digital tools to illustrate network coverage and benefits, build relationships, and drive customer satisfaction.

The role emphasizes training, product knowledge, and hands-on demonstrations to tailor solutions for customers, contributing to a seamless shopping experience and store goals.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Customer Problem Solving

Multitasking

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will use digital tools to illustrate network coverage and benefits, build relationships, and drive customer satisfaction.

The role emphasizes training, product knowledge, and hands-on demonstrations to tailor solutions for customers, contributing to a seamless shopping experience and store goals.