Mobile Sales & Tech Concierge

T-Mobile; San Gabriel (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k)

Employee stock grants

Paid time off and holidays

Employee discounts on mobile service

Job summary

T-Mobile USA is seeking a Mobile Associate to support retail operations, guiding customers through technology and service solutions in a fast-paced setting. You’ll build proficiency in customer service, sales, and product knowledge while using digital tools to demonstrate coverage and benefits.

The role emphasizes relationship-building, completing training, and delivering a seamless customer experience, with a focus on teamwork, flexibility, and customer satisfaction in store environments.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA is seeking a Mobile Associate to support retail operations, guiding customers through technology and service solutions in a fast-paced setting. You’ll build proficiency in customer service, sales, and product knowledge while using digital tools to demonstrate coverage and benefits.

The role emphasizes relationship-building, completing training, and delivering a seamless customer experience, with a focus on teamwork, flexibility, and customer satisfaction in store environments.