Mobile Tech & Service Concierge

T-Mobile; Oklahoma; On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile is seeking a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and recommending service plans. You will demonstrate technology solutions, guide shoppers through their journey, and contribute to a high-quality customer experience.

The role emphasizes customer interaction, digital tool usage, and teamwork across channels, with ongoing training and growth opportunities within T-Mobile.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service and/or sales experience in Retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Use digital tools to demonstrate coverage, plans, and features.
• Complete required training on retail processes, systems, and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and recommending service plans. You will demonstrate technology solutions, guide shoppers through their journey, and contribute to a high-quality customer experience.

The role emphasizes customer interaction, digital tool usage, and teamwork across channels, with ongoing training and growth opportunities within T-Mobile.