Mobile Sales & Tech Solutions Associate

T-Mobile; Lumberton (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k) retirement plan

Paid time off

Paid holidays

Parental and family leave

Family building benefits

Disability insurance

Life insurance

discounts on mobile service and home

Job summary

T-Mobile USA, Inc. is a retailer team partner focused on delivering exceptional customer experiences.

This role supports retail operations by assisting customers with technology and service needs in a fast-paced environment, building product knowledge and using digital tools to explain plans and features. The position emphasizes strong communication, problem solving, and engaging customers, with opportunities for training and career growth within a values-driven culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail setting.
• Excellent communication and interpersonal skills.
• Ability to learn new processes and digital tools quickly.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is a retailer team partner focused on delivering exceptional customer experiences.

This role supports retail operations by assisting customers with technology and service needs in a fast-paced environment, building product knowledge and using digital tools to explain plans and features. The position emphasizes strong communication, problem solving, and engaging customers, with opportunities for training and career growth within a values-driven culture.