Mobile Sales Associate: Tech-Savvy Customer Champion

T-MOBILE USA, Inc.; Gilroy (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Annual stock grant

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and use digital tools to compare plans and features, with on-the-job training and opportunities for advancement, stock grants, and a comprehensive benefits program.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and use digital tools to compare plans and features, with on-the-job training and opportunities for advancement, stock grants, and a comprehensive benefits program.