Mobile Sales & Tech Solutions Associate

T-MOBILE USA, Inc.; Plano (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service-plan recommendations. This role emphasizes customer satisfaction and teamwork.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Excellent communication and problem solving skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service-plan recommendations. This role emphasizes customer satisfaction and teamwork.