Mobile Sales & Tech Advisor

T-Mobile; Wilmington (NC); On-site; USD 57,308,000 - 74,390,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Commuter benefits

Job summary

T-Mobile Retail is hiring to support customer interactions and technology service needs in a fast-paced environment. The role focuses on delivering personalized technology solutions, building product knowledge, and guiding customers through their shopping journey with strong service and sales skills.

Applicants should be ready to learn retail processes, use digital tools for product demonstrations, and collaborate across channels to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Problem solving

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile Retail is hiring to support customer interactions and technology service needs in a fast-paced environment. The role focuses on delivering personalized technology solutions, building product knowledge, and guiding customers through their shopping journey with strong service and sales skills.

Applicants should be ready to learn retail processes, use digital tools for product demonstrations, and collaborate across channels to ensure a seamless customer experience.