Mobile Sales Specialist: Tech Solutions & Customer Focus

T-MOBILE USA, Inc.; Pendleton (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Paid holidays

Job summary

At T-Mobile USA, Inc., the Mobile Associate role supports retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, using digital tools and collaborative teamwork to boost satisfaction and loyalty while advancing your career with training and incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales in retail preferred.
• Ability to adapt to change and use digital tools.
• Strong communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Sales

Communication

Customer Service

Change Agility

Multitasking

Teamwork

Engaging People

Customer Problem Solving

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., the Mobile Associate role supports retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, using digital tools and collaborative teamwork to boost satisfaction and loyalty while advancing your career with training and incentives.