Mobile Sales Associate: Tech Solutions & Growth

T-Mobile; Peoria (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Discounts

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service solutions. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service solutions. You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey in a fast-paced environment.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.