Mobile Sales Specialist — Tech Solutions & Customer Experience

T-Mobile USA; Peabody (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee stock grants

Health, dental, vision insurance

Paid time off and holidays

Job summary

T-Mobile USA is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. This role emphasizes product knowledge, demonstrations, and personalized solutions to enhance the shopping journey.

Responsibilities include using digital tools to explain plans, completing training, and collaborating across channels to ensure a seamless customer experience. Education: High School Diploma or GED; 6 months of related experience preferred.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Engaging People

Multitasking

Teamwork

Education

High School Diploma/GED

Tools

Digital tools

Job description

T-Mobile USA is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. This role emphasizes product knowledge, demonstrations, and personalized solutions to enhance the shopping journey.

Responsibilities include using digital tools to explain plans, completing training, and collaborating across channels to ensure a seamless customer experience. Education: High School Diploma or GED; 6 months of related experience preferred.