Mobile Sales Expert – Tech Solutions & Service

T-MOBILE USA, Inc.; Gilbert (PA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Medical Insurance

Paid Time Off

Paid Holidays

Parental Leave

Stock Grants

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail store, building product knowledge and recommending service plans.

You will use digital tools to show network coverage and features, complete training, and collaborate with teammates to ensure a seamless shopping experience and strong sales results.

This role requires a high school diploma, 6 months of customer service or sales experience, and eligibility to work in the United States.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail store, building product knowledge and recommending service plans.

You will use digital tools to show network coverage and features, complete training, and collaborate with teammates to ensure a seamless shopping experience and strong sales results.

This role requires a high school diploma, 6 months of customer service or sales experience, and eligibility to work in the United States.