Mobile Sales Pro: Tech & Customer Solutions

T-MOBILE USA, Inc.; Orlando (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Medical insurance

Dental and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store.

You will build product knowledge, demonstrate solutions, and guide shoppers through their journey to boost satisfaction and loyalty. Qualifications include a high school diploma and 6 months in customer service or sales, with willingness to learn and work as part of a team.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store.

You will build product knowledge, demonstrate solutions, and guide shoppers through their journey to boost satisfaction and loyalty. Qualifications include a high school diploma and 6 months in customer service or sales, with willingness to learn and work as part of a team.