Mobile Sales Specialist - Tech Solutions & Service

T-Mobile; Saint Augustine (FL); On-site; USD 57,859,000 - 93,677,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Family building benefits

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to ensure satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations within a fast-paced environment.

Qualifications

• High School Diploma/GED required.
• 6 months customer service and/or sales experience preferred in a Retail environment.
• Strong customer service and sales capabilities.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey to ensure satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations within a fast-paced environment.