Mobile Sales Specialist — Tech & Service Advisor

T-MOBILE USA, Inc.; Bridgeton (MO); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Employee discounts

Job summary

At T-Mobile USA, Inc. we invest in you with a Total Rewards package that includes a base salary, annual stock grants, ESPP, and 401(k) plans. You will help customers with technology and service needs in a fast-paced retail setting, building product knowledge and delivering tailored solutions.

Role emphasizes customer interactions, digital tool usage, and service plan recommendations, measured by satisfaction, product knowledge, and resourceful use of digital resources. Travel not required.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Change Agility

Teamwork

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc. we invest in you with a Total Rewards package that includes a base salary, annual stock grants, ESPP, and 401(k) plans. You will help customers with technology and service needs in a fast-paced retail setting, building product knowledge and delivering tailored solutions.

Role emphasizes customer interactions, digital tool usage, and service plan recommendations, measured by satisfaction, product knowledge, and resourceful use of digital resources. Travel not required.