Mobile Tech & Service Advisor — Benefits & Stock Eligible

T-MOBILE USA, Inc.; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off & holidays

Mobile service/home internet discounts

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking to fill a role in retail operations where you will engage customers and facilitate technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey, while developing skills in customer interaction and the use of digital resources. The position emphasizes customer satisfaction, effective product knowledge, and the ability to leverage digital tools to improve the

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking to fill a role in retail operations where you will engage customers and facilitate technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey, while developing skills in customer interaction and the use of digital resources. The position emphasizes customer satisfaction, effective product knowledge, and the ability to leverage digital tools to improve the