Mobile Sales Expert — Tech Solutions & Service

T-Mobile; Addison (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Back-up care

Tuition assistance

Job summary

T-Mobile USA, Inc. is an Equal Opportunity Employer. This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations as you assist customers throughout their shopping journey. You will complete required training to build knowledge of retail processes, systems, and wireless technology innovations, and you’ll be part of a

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is an Equal Opportunity Employer. This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations as you assist customers throughout their shopping journey. You will complete required training to build knowledge of retail processes, systems, and wireless technology innovations, and you’ll be part of a