Mobile Sales & Solutions Specialist - Stock Grants Eligible

T-Mobile; Pearl City (HI); On-site; USD 61,000 - 63,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Mobile service discount

Home internet discount

Pet insurance

Commuter benefits

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate in Hawaii, Pearl City to engage customers and represent the brand in partner store locations. You will help customers identify needs and recommend wireless solutions while using digital tools to enhance understanding and satisfaction.

The role focuses on meeting sales targets, delivering quality service, and supporting store operations. Comprehensive benefits and opportunities for growth are provided.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, retail environment preferred.
• 30 days T-Mobile Mobile Associate experience preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty.
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Sales

Customer Service

Communication

Product Knowledge

Digital Tools

Solution-based Selling

Coaching

Leadership

Mobile Telecommunications

Relationship Building

Education

High School Diploma/GED

T-Mobile Mobile Associate experience

Retail customer service experience

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate in Hawaii, Pearl City to engage customers and represent the brand in partner store locations. You will help customers identify needs and recommend wireless solutions while using digital tools to enhance understanding and satisfaction.

The role focuses on meeting sales targets, delivering quality service, and supporting store operations. Comprehensive benefits and opportunities for growth are provided.