In-Store Mobile Solutions Specialist (Stock Grant Eligible)

T-Mobile; Bellevue (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental, vision insurance

Job summary

T-Mobile in the United States is hiring Mobile Associates, Store-in-Store to engage customers in a fast-paced retail setting. You will showcase solutions, educate customers, and demonstrate the value of our wireless products while delivering outstanding service.

You will use digital tools, complete onboarding training, and partner with nearby store locations to ensure a seamless customer experience. The role includes price overrides for specialty offers and opportunities to grow into a Mobile

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, educating and showcasing the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding; identify needs and demonstrate solutions.
• Complete training on in-store experience, products, processes, and systems; review promotions and updates to stay customer-ready.
• Build relationships with nearby leadership and teams to support account setup, device support, and servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile in the United States is hiring Mobile Associates, Store-in-Store to engage customers in a fast-paced retail setting. You will showcase solutions, educate customers, and demonstrate the value of our wireless products while delivering outstanding service.

You will use digital tools, complete onboarding training, and partner with nearby store locations to ensure a seamless customer experience. The role includes price overrides for specialty offers and opportunities to grow into a Mobile