Mobile Sales & Service Specialist — Stock Grants

T-MOBILE USA, Inc.; Colorado Springs (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental and vision insurance

Discounts and commuter programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, helping them choose devices and plans while showcasing network benefits.

You will learn through comprehensive on-the-job training and participate in a culture that rewards performance and customer-first service. The role emphasizes building relationships, delivering personalized technology and service solutions, and using digital tools to communicate coverage and benefits.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, helping them choose devices and plans while showcasing network benefits.

You will learn through comprehensive on-the-job training and participate in a culture that rewards performance and customer-first service. The role emphasizes building relationships, delivering personalized technology and service solutions, and using digital tools to communicate coverage and benefits.