Mobile Sales & Customer Experience Specialist

T-MOBILE USA, Inc.; Riverside (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Disability insurance

Stock grants

Stock purchase plan

Transit discounts

Mobile/home discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment, delivering personalized device and service solutions.

You will use digital tools to demonstrate network coverage and benefits while building customer relationships and completing required training for product knowledge. The role emphasizes exceptional customer service, sales skills, and multi-tasking in a dynamic team setting.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment, delivering personalized device and service solutions.

You will use digital tools to demonstrate network coverage and benefits while building customer relationships and completing required training for product knowledge. The role emphasizes exceptional customer service, sales skills, and multi-tasking in a dynamic team setting.