Mobile Tech & Service Sales Specialist

T-Mobile; Wilmington (DE); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations by helping customers choose the right technology and service plans, demonstrating features, and guiding them through the shopping journey in a fast-paced environment.

You will develop skills in customer interaction, digital tools, and product knowledge, with training provided during onboarding; success is measured by customer satisfaction, product knowledge proficiency, and teamwork.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring a Mobile Associate to support retail operations by helping customers choose the right technology and service plans, demonstrating features, and guiding them through the shopping journey in a fast-paced environment.

You will develop skills in customer interaction, digital tools, and product knowledge, with training provided during onboarding; success is measured by customer satisfaction, product knowledge proficiency, and teamwork.