Mobile Sales & Customer Care Specialist

T-Mobile; Wauwatosa (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off and holidays

Medical, dental, vision insurance

401(k) and financial benefits

Discounts – mobile service and home

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to engage customers and guide their technology and service choices in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

Role requires strong communication, problem solving, and teamwork. On-the-job training leads to career growth, with a broad benefits program and opportunities to earn incentives as you perform.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Authorized to work in US

Education

High School Diploma/GED (Required)

6 months customer service/sales experience (Preferred)

Job description

T-Mobile USA, Inc. is hiring for a retail associate to engage customers and guide their technology and service choices in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

Role requires strong communication, problem solving, and teamwork. On-the-job training leads to career growth, with a broad benefits program and opportunities to earn incentives as you perform.