Mobile Sales & Service Expert

T-Mobile; Montebello (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Tuition assistance

Disability insurance

Commuter benefits

Job summary

T-Mobile is seeking a proactive Mobile Associate to support retail operations by helping customers with device and service solutions in a fast-paced store setting.

The role emphasizes building customer relationships through excellent service, using digital tools to showcase coverage, and completing ongoing product training to remain knowledgeable about offerings. This position offers competitive hourly pay and a robust benefits program.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Must be at least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile is seeking a proactive Mobile Associate to support retail operations by helping customers with device and service solutions in a fast-paced store setting.

The role emphasizes building customer relationships through excellent service, using digital tools to showcase coverage, and completing ongoing product training to remain knowledgeable about offerings. This position offers competitive hourly pay and a robust benefits program.