Mobile Sales & Service Pro

T-Mobile; Galax (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) and stock grants

Job summary

T-Mobile associates support retail operations by engaging customers and addressing technology and service needs in a fast-paced setting. The role requires building customer relationships, demonstrated by training and hands-on product demos, to deliver personalized device and service solutions.

The position emphasizes using digital tools to show network coverage and benefits, with a focus on teamwork and delivering a seamless customer experience across the store.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Must be legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems and processes for effective support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED (Required)

Job description

T-Mobile associates support retail operations by engaging customers and addressing technology and service needs in a fast-paced setting. The role requires building customer relationships, demonstrated by training and hands-on product demos, to deliver personalized device and service solutions.

The position emphasizes using digital tools to show network coverage and benefits, with a focus on teamwork and delivering a seamless customer experience across the store.