Mobile Sales & Service Expert

T-Mobile US Inc.; Kearny (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Annual Stock Grant

401(k)

Health Insurance

Paid Time Off

Stock Purchase Plan

Job summary

At T-Mobile, we empower you with a robust Total Rewards package and a pathway to grow in a fast-paced retail environment. This role focuses on engaging customers, demonstrating technology solutions, and guiding shoppers through their plan choices while building product knowledge and digital tool proficiency.

You will complete training, collaborate across channels, and contribute to a high-quality customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication and problem-solving skills; ability to engage customers and sell solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age requirement

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

At T-Mobile, we empower you with a robust Total Rewards package and a pathway to grow in a fast-paced retail environment. This role focuses on engaging customers, demonstrating technology solutions, and guiding shoppers through their plan choices while building product knowledge and digital tool proficiency.

You will complete training, collaborate across channels, and contribute to a high-quality customer experience.