Mobile Sales Pro - Tech Solutions & Customer Experience

T-Mobile US Inc.; Fayetteville (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Stock options

Job summary

T-Mobile US Inc. is seeking a retail associate to engage customers, demonstrate technology, and guide them through their shopping journey. This role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance customer satisfaction.

The position involves on-the-job training, collaboration across channels, and a focus on building product knowledge in a fast-paced environment. Benefits and rewards are highlighted within the Total Rewards program.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a retail associate to engage customers, demonstrate technology, and guide them through their shopping journey. This role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance customer satisfaction.

The position involves on-the-job training, collaboration across channels, and a focus on building product knowledge in a fast-paced environment. Benefits and rewards are highlighted within the Total Rewards program.