Mobile Tech & Retail Sales Pro

T-Mobile US Inc.; Pasadena (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

At T-Mobile, we offer a Total Rewards package and a dynamic retail environment where associates help customers choose technology and service plans. You’ll build product knowledge, demonstrate features, and guide shoppers through their journey, with training and performance incentives tied to customer satisfaction.

The role emphasizes strong communication, problem solving, and team collaboration in a fast-paced setting.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Legal work status

18 years or older

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, we offer a Total Rewards package and a dynamic retail environment where associates help customers choose technology and service plans. You’ll build product knowledge, demonstrate features, and guide shoppers through their journey, with training and performance incentives tied to customer satisfaction.

The role emphasizes strong communication, problem solving, and team collaboration in a fast-paced setting.