Mobile Tech & Service Specialist

T-Mobile US Inc.; Town of Grafton (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Job summary

At T-Mobile, a role in retail operations will engage customers, demonstrate technology and service options, and guide shoppers through their journey. You’ll build product knowledge, use digital tools, and ensure high customer satisfaction while supporting team goals.

The position emphasizes developing service skills, sales abilities, and knowledge of wireless technology innovations, with on-the-job training and potential for growth within the company’s Total Rewards program.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Problem solving

Engaging people

Education

High School Diploma/GED

Job description

At T-Mobile, a role in retail operations will engage customers, demonstrate technology and service options, and guide shoppers through their journey. You’ll build product knowledge, use digital tools, and ensure high customer satisfaction while supporting team goals.

The position emphasizes developing service skills, sales abilities, and knowledge of wireless technology innovations, with on-the-job training and potential for growth within the company’s Total Rewards program.