Mobile Sales & Service Associate - Stock-Eligible

T-Mobile; Lansing (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health, dental & vision

Annual stock grants eligibility

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment. You will learn and demonstrate technology solutions, guide customers through service plans, and help them find the best options for their needs.

Responsibilities include delivering personalized solutions, using digital tools to explain coverage and plans, and completing required training to stay current with products. A supportive team and growth opportunities are provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.
• Strong communication and interpersonal skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Problem Solving

Engaging People

Change Agility

Adaptability

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment. You will learn and demonstrate technology solutions, guide customers through service plans, and help them find the best options for their needs.

Responsibilities include delivering personalized solutions, using digital tools to explain coverage and plans, and completing required training to stay current with products. A supportive team and growth opportunities are provided.