Mobile Sales Pro: Tech Solutions & Service

T-MOBILE USA, Inc.; Kennesaw (GA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grant

Paid time off

Paid holidays

Parental leave

Employee stock purchase plan

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and resolve technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and assist throughout the shopping journey, developing skills in customer interaction and digital tool usage.

Training is provided to expand knowledge of retail processes and wireless technology. The role emphasizes customer satisfaction, proficiency in product knowledge, and contributing to team

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Communication

Sales

Teamwork

Problem Solving

Multitasking

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and resolve technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and assist throughout the shopping journey, developing skills in customer interaction and digital tool usage.

Training is provided to expand knowledge of retail processes and wireless technology. The role emphasizes customer satisfaction, proficiency in product knowledge, and contributing to team