Mobile Sales Pro: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; New York (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental, and vision insurance

Flexible spending account

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers find technology and service solutions in a fast-paced setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer service, digital tool usage, and teamwork, with training provided. Benefits include a strong total rewards package, stock grants, 401(k), and paid time off. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Strong communication and customer service skills required.
• Ability to engage customers and explain technology solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers find technology and service solutions in a fast-paced setting. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer service, digital tool usage, and teamwork, with training provided. Benefits include a strong total rewards package, stock grants, 401(k), and paid time off. Equal opportunity employer.