Mobile Sales Pro: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Bessemer (AL); On-site; USD 41,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and up to 12 paid simple

Job summary

T-Mobile USA, Inc. in a retail setting is seeking a Mobile Associate to engage customers and guide them through technology and service options.

You will demonstrate network coverage, explain plans, and help shoppers find solutions, while building product knowledge and using digital tools. This role emphasizes customer service, teamwork, and a willingness to learn, with on-the-job training and opportunities for advancement within a company that rewards performance and offers stock grants and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Engaging People

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in a retail setting is seeking a Mobile Associate to engage customers and guide them through technology and service options.

You will demonstrate network coverage, explain plans, and help shoppers find solutions, while building product knowledge and using digital tools. This role emphasizes customer service, teamwork, and a willingness to learn, with on-the-job training and opportunities for advancement within a company that rewards performance and offers stock grants and