Mobile Tech Sales Pro - Customer Experience

T-Mobile; Senatobia (MS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with on‑the‑job training and clear paths for growth through stock grants, an ESPP, a 401(k), and broad benefits.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with on‑the‑job training and clear paths for growth through stock grants, an ESPP, a 401(k), and broad benefits.