Mobile Sales Pro: Tech Solutions & Customer Experience

T-Mobile; Town of Grafton (WI); On-site; USD 41,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Job summary

T-Mobile is seeking a Retail Associate to support store operations, engage customers, and recommend technology and service solutions. The role emphasizes building product knowledge, using digital tools, and guiding customers along their shopping journey.

The position requires basic high school education, 6 months of customer service or sales experience, and legal eligibility to work in the United States. Training, benefits, and incentives are provided as part of Total Rewards.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Legal to work in US

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate to support store operations, engage customers, and recommend technology and service solutions. The role emphasizes building product knowledge, using digital tools, and guiding customers along their shopping journey.

The position requires basic high school education, 6 months of customer service or sales experience, and legal eligibility to work in the United States. Training, benefits, and incentives are provided as part of Total Rewards.