Mobile Sales Pro: Tech Solutions, Training & Stock Grants

T-Mobile US Inc.; City of Rochester (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical/dental/vision insurance

Holiday pay

Discounts on mobile service and home (

Commuter/transit programs

Job summary

T-Mobile US Inc. is seeking candidates to support retail operations and assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations; success is measured by satisfaction, knowledge, and effective use of resources. Training provided.

Qualifications

• High School diploma or GED is required.
• Minimum 6 months of customer service or sales experience in Retail preferred.
• Ability to use digital tools to explain products and services.

Responsibilities

• Develop proficiency in delivering personalized technology and service solutions.
• Use digital tools to demonstrate network coverage and plan features.
• Complete required training on retail processes and wireless tech.
• Collaborate with colleagues to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking candidates to support retail operations and assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations; success is measured by satisfaction, knowledge, and effective use of resources. Training provided.