Mobile Sales Pro — Tech Solutions & Customer Experience

T-Mobile; Reidsville (GA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Tuition assistance

Disability insurance

Life insurance

Commuter benefits

Job summary

T-Mobile in the United States is hiring a Mobile Associate to assist customers, demonstrate technology and service options, and guide shoppers through their purchases. Build product knowledge, use digital tools, and learn retail processes to deliver a seamless customer experience.

The role emphasizes customer service, sales skills, and teamwork, with training and growth opportunities, a competitive base pay, incentive potential, and a broad benefits package under our Total Rewards program.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience (Retail)

Job description

T-Mobile in the United States is hiring a Mobile Associate to assist customers, demonstrate technology and service options, and guide shoppers through their purchases. Build product knowledge, use digital tools, and learn retail processes to deliver a seamless customer experience.

The role emphasizes customer service, sales skills, and teamwork, with training and growth opportunities, a competitive base pay, incentive potential, and a broad benefits package under our Total Rewards program.