Mobile Sales Pro: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Farmers Branch (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off and holidays

Medical, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate in Irving, Texas to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey to foster loyalty.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Tools

None

Job description

T-Mobile USA, Inc. is seeking a Retail Associate in Irving, Texas to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey to foster loyalty.

The role emphasizes customer interaction, digital tools usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.