Mobile Retail Sales: Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Mobile service discounts

Home internet discounts

Pet insurance

Transit programs

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role in Irving, TX. The position focuses on helping customers with technology and service needs, building product knowledge, and guiding shoppers through their journey with digital tools and solutions.

The role emphasizes customer interaction, sales skills, and teamwork to deliver a high-quality shopping experience. Training is provided, with opportunities for growth and a comprehensive benefits package as described in the job posting.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience (Retail) preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate role in Irving, TX. The position focuses on helping customers with technology and service needs, building product knowledge, and guiding shoppers through their journey with digital tools and solutions.

The role emphasizes customer interaction, sales skills, and teamwork to deliver a high-quality shopping experience. Training is provided, with opportunities for growth and a comprehensive benefits package as described in the job posting.