Mobile Sales Pro: Elevate Tech & Customer Experience

T-Mobile; Wetumpka (AL); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile USA, Inc. seeks a customer-focused team member to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You'll develop skills in customer interaction, digital tools, and service-plan recommendations while contributing to a positive, engaging shopping experience and strong customer relationships.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales in retail

Communication

Team collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a customer-focused team member to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You'll develop skills in customer interaction, digital tools, and service-plan recommendations while contributing to a positive, engaging shopping experience and strong customer relationships.