Mobile Sales Pro — Retail Tech & Customer Experience

T-Mobile; Flowery Branch (GA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Commuter benefits

Mobile service discount

Home internet discount

Pet insurance

Tuition assistance

College coaching

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, helping them select devices, plans, and services while demonstrating network coverage and benefits.

You will undergo training, earn base pay plus training pay, and be eligible for an annual incentive target and stock-based rewards. A customer-focused, energetic mindset is essential for success in this role.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail setting, helping them select devices, plans, and services while demonstrating network coverage and benefits.

You will undergo training, earn base pay plus training pay, and be eligible for an annual incentive target and stock-based rewards. A customer-focused, energetic mindset is essential for success in this role.