Mobile Retail Sales Pro — Tech & Customer Solutions

T-MOBILE USA, Inc.; Independence (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grant

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in-store with personalized technology and service solutions, using digital tools to demonstrate coverage, plans, and features while guiding them through their shopping journey.

The role emphasizes customer service, product knowledge, and cross-channel collaboration, with on-the-job training and a path to advanced positions. Competitive base pay, benefits, and stock programs reflect our commitment to team members.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in-store with personalized technology and service solutions, using digital tools to demonstrate coverage, plans, and features while guiding them through their shopping journey.

The role emphasizes customer service, product knowledge, and cross-channel collaboration, with on-the-job training and a path to advanced positions. Competitive base pay, benefits, and stock programs reflect our commitment to team members.