Mobile Retail Sales Pro

T-MOBILE USA, Inc.; Alpharetta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental & Vision

Mobile discounts

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and guiding shoppers through technology and service options.

You will use digital tools to demonstrate plans, coverage, and features while growing customer relationships. Responsibilities include delivering personalized solutions, training on store processes, and collaborating across teams to enhance the customer journey.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties and projects as assigned by management.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Retail experience (6 months)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and guiding shoppers through technology and service options.

You will use digital tools to demonstrate plans, coverage, and features while growing customer relationships. Responsibilities include delivering personalized solutions, training on store processes, and collaborating across teams to enhance the customer journey.