Mobile Sales Pro — Retail Tech & Stock Grants

T-Mobile; Beckley (WV); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Transit discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose technology and service plans in a fast-paced store.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, aiming to maximize satisfaction and loyalty. The role offers hourly pay, on-the-job training, and opportunities for growth, including stock grants and a comprehensive benefits package.

Qualifications

• High School Diploma/GED required.
• 6 months customer service or sales experience in retail preferred.
• Authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Change agility

Engaging people

Legal work status

Age 18+

Education

High School Diploma/GED

Retail experience 6 months

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose technology and service plans in a fast-paced store.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, aiming to maximize satisfaction and loyalty. The role offers hourly pay, on-the-job training, and opportunities for growth, including stock grants and a comprehensive benefits package.