Mobile Retail Sales Pro - Help Customers Pick Tech

T-MOBILE USA, Inc.; Kennewick (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, assist customers, and demonstrate devices and service plans in a fast-paced environment. You will build strong customer relationships and contribute to a seamless service experience.

The role emphasizes customer service, sales, and using digital tools to show coverage, with on-the-job training and opportunities for stock grants, annual incentives, and a guaranteed earnings baseline for all employees.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging People

Multitasking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, assist customers, and demonstrate devices and service plans in a fast-paced environment. You will build strong customer relationships and contribute to a seamless service experience.

The role emphasizes customer service, sales, and using digital tools to show coverage, with on-the-job training and opportunities for stock grants, annual incentives, and a guaranteed earnings baseline for all employees.