Mobile Sales Pro: Retail Tech & Customer Experience

T-Mobile; Bolingbrook (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Paid holidays

Health insurance

Job summary

T-Mobile in Bolingbrook, IL is seeking a Customer Service/Sales Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will develop product knowledge and help customers choose service plans while delivering a positive experience.

This role emphasizes data-driven selling, team collaboration, and the use of digital tools. Training is provided, with competitive pay and access to total rewards and benefits for both full-time and part-time

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile in Bolingbrook, IL is seeking a Customer Service/Sales Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will develop product knowledge and help customers choose service plans while delivering a positive experience.

This role emphasizes data-driven selling, team collaboration, and the use of digital tools. Training is provided, with competitive pay and access to total rewards and benefits for both full-time and part-time