Mobile Retail Sales Pro — Elevate Tech & Customer Experience

T-Mobile; West Covina (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental, and vision insurance

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a customer-focused Mobile Associate to assist shoppers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

This role emphasizes strong communication, problem solving, and teamwork. You will complete training, work across channels, and contribute to a seamless customer experience while advancing toward Mobile Expert status and benefits.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a customer-focused Mobile Associate to assist shoppers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

This role emphasizes strong communication, problem solving, and teamwork. You will complete training, work across channels, and contribute to a seamless customer experience while advancing toward Mobile Expert status and benefits.