Mobile Sales Expert: Tech Solutions & Customer Experience

T-Mobile; Lahaina (HI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) and paid time off

Job summary

T-Mobile is seeking a customer-focused Retail Associate to help customers select and use technology and service plans in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in digital tool usage and service recommendations. This role contributes to customer satisfaction and loyalty.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in retail (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a customer-focused Retail Associate to help customers select and use technology and service plans in a fast-paced store setting.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, while developing skills in digital tool usage and service recommendations. This role contributes to customer satisfaction and loyalty.